Privacy Policy

Introduction and Overview

At Glowdatawave, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our budget compliance education services. We're committed to transparency about our data practices and want you to feel confident about sharing information with us.

This policy applies to all services offered through glowdatawave.com and covers our educational programs, student assessments, and communication systems. By using our services, you're agreeing to the practices described here.

We operate under Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA), and follow international best practices for data security and privacy protection.

Information We Collect

We collect information to provide better educational experiences and support your learning journey. Here's what we gather and why:

We also collect technical information automatically when you visit our website. This includes your IP address, browser type, and how you interact with our content. This helps us improve our services and ensure our website works properly for everyone.

Student progress data is collected during courses to track learning outcomes and provide personalized feedback. This information helps us understand how well our programs work and where we can make improvements.

How We Use Your Information

Your information serves specific purposes related to providing quality education and support services:

• Delivering course materials and tracking your progress through our programs
• Communicating about program schedules, updates, and educational opportunities
• Processing enrollments and managing student accounts securely
• Improving our curriculum based on student feedback and learning outcomes
• Providing technical support when you need help with our systems
• Meeting legal requirements for educational record-keeping in Malaysia

We don't use your information for unrelated marketing or sell it to third parties. Our focus stays on supporting your educational goals and maintaining program quality.

Information Sharing and Third Parties

We work with trusted partners to deliver our services, but we're selective about who has access to your information:

We never sell student information to marketing companies or share it for purposes unrelated to your education. Our partnerships are carefully vetted to ensure they meet our privacy standards.

Some course materials may link to external resources. Once you visit other websites, their privacy policies apply instead of ours. We recommend reviewing their policies before sharing personal information.

Your Rights and Control

Under Malaysian data protection laws, you have several important rights regarding your personal information:

• Access your personal data and understand how we're using it
• Request corrections to information that's inaccurate or outdated
• Withdraw consent for certain types of data processing
• Request deletion of your information when legally permissible
• Receive a copy of your data in a portable format
• Object to processing that doesn't serve legitimate educational purposes

Data Security and Protection

We take data security seriously and use multiple layers of protection to keep your information safe:

All sensitive data is encrypted both in transit and at rest using industry-standard encryption methods. Our systems undergo regular security audits, and we maintain current security certificates for all platforms handling personal information.

Access to personal data is restricted to authorized staff members who need it for their work. Our team receives regular training on privacy practices and data handling procedures.

We maintain secure backups of educational records and have incident response procedures if any security issues arise. Students are notified promptly if any breach affects their personal information.

Data Retention and Deletion

We keep your information only as long as needed for educational purposes and legal requirements:

• Active student records are maintained throughout your program enrollment
• Course completion certificates and transcripts are retained for seven years
• Financial records are kept according to Malaysian business law requirements
• Communication records are typically deleted after two years
• Website usage data is automatically purged after 26 months

When information is no longer needed, we securely delete it from our systems. Some data may be anonymized for research purposes to improve our educational programs, but this information cannot be traced back to individual students.

Cookies and Website Technology

Our website uses cookies and similar technologies to provide better user experiences and understand how our services are used.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect some website features, but won't prevent you from accessing our main educational content.

We don't use advertising cookies or share cookie data with marketing companies. Our focus is on improving educational experiences rather than tracking for commercial purposes.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our services and legal requirements. When significant changes occur, we'll notify current students via email and post updates on our website.

Minor updates for clarity or additional detail may be made without individual notification, but we'll always maintain the current version date at the bottom of this policy.

Continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes, please contact us to discuss your concerns or options.